At Noir & Co. we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. When you visit our website, make a purchase, or interact with our services, we may collect certain information that allows us to provide and improve our offerings. This includes personal details such as your name, email address, phone number, shipping and billing information, and payment details, which are processed securely through trusted third-party payment processors. Additionally, our website may automatically gather technical data, such as your IP address, browser type, device information, and browsing behavior, through cookies and similar tracking technologies. These tools help us understand how visitors use our site so we can enhance the customer experience. 

     We use the information we collect for a variety of legitimate business purposes. This may include processing orders, shipping products, communicating with you about your purchases, responding to customer service requests, improving our website, and tailoring our marketing efforts. We may also use your information to send promotional emails or updates, though you may opt out of these communications at any time. Your information may be shared with trusted service providers—such as payment processors and shipping carriers—solely for the purpose of delivering our products and services. We do not sell your personal information under any circumstances.

     Our website may contain links to third-party sites, and we are not responsible for the privacy practices of these external websites. We may update this Privacy Policy from time to time, and any changes will become effective once posted on our website. We encourage you to review this policy periodically to stay informed about how your information is handled. If you have questions or concerns regarding our privacy practices, you may reach out to us at Christian.Farrar04@gmail.com

Return Policy

    At Noir & Co. every item we offer is individually crafted by hand and made to order, ensuring that each piece is uniquely tailored to the customer who purchases it. Because our products are custom-made with careful attention to detail, we are unable to accept returns or offer refunds for any reason other than an error on our part. This policy allows us to maintain the high standards of craftsmanship that go into each order and ensures that every customer receives a one-of-a-kind piece created specifically for them.

We encourage our customers to review product descriptions, size guides, and customization options carefully before placing an order. If you have any questions about a product, materials, sizing, or color options, we recommend reaching out to us prior to purchasing so that we can assist you in making the best possible decision. Our team is always happy to help clarify details or provide guidance to ensure you feel confident in your order.

Because each piece is handmade, slight variations in color, texture, or craftsmanship may occur and are considered a natural part of the custom-creation process rather than a flaw. These variations contribute to the uniqueness and authenticity of your item. However, if you receive a product that is damaged, defective, or does not match the specifications you selected, we ask that you contact us promptly at our Instagram page (@Noir.cgf) or by E-mail (Christian.Farrar04@gmail.com). In such cases, we will carefully review the issue and determine whether a repair or replacement is appropriate. We may request photos or additional information to help us assess the concern and address it as quickly as possible.

While we do not accept returns, we are committed to delivering high-quality handmade pieces and ensuring that our customers are satisfied with their overall experience. If you need support with sizing, customization questions, product care, or any other concerns before placing an order, please feel free to reach out. Your satisfaction is important to us, and we are here to assist you every step of the way—even with a no-return policy in place.

For any questions regarding this policy or for assistance with an existing order, please contact us at Christian.Farrar04@gmail.com or visit our Instagram Page @Noir.cgf. Thank you for choosing Noir & Co. and supporting handcrafted, custom-made work.